Shipping policy

VIOLET PREORDER & SHIPPING POLICY

Last updated: [DATE]

The Violet 1/7 Scale Figure is a preorder product.

FIGURE PAYMENT

The full price of the figure is paid when you place your preorder.

The final shipping cost is not included in the initial figure purchase price and will be charged separately before fulfilment.

SHIPPING PAYMENT

Once production and final packaging are complete, we will determine the shipping cost using factors including:

• Destination
• Final packaged dimensions
• Final packaged weight
• Number of figures in the order
• Available fulfilment and shipping services

We will email the shipping payment request to the email address associated with your order.

Your order cannot be dispatched until the required shipping payment has been completed.

SHIPPING PAYMENT PERIOD

Customers will generally have 60 days from the initial shipping payment request to complete their shipping payment.

Reminder emails may be sent during this period.

Please contact us if you experience an issue completing your payment.

UNPAID SHIPPING

Orders with unpaid shipping will remain on hold and will not be dispatched.

Failure to complete the required shipping payment does not automatically entitle the customer to a refund of the original preorder payment.

Any mandatory rights available under applicable consumer law remain unaffected.

STORAGE FEES

If shipping remains unpaid for more than 60 days after the initial shipping payment request, a storage fee of US$10 per month may apply, where permitted by applicable law, while the completed product continues to be stored.

We will provide notice before storage charges begin.

Storage fees will not be applied retroactively to the initial 60-day period.

Total storage fees will not exceed the original product price paid for the order.

Any outstanding shipping and applicable storage charges must be paid before the order can be dispatched.

We may waive or reduce storage charges where appropriate.

Orders that remain unpaid and unclaimed for an extended period may be dealt with in accordance with applicable laws relating to unclaimed goods.

PRODUCTION TIME

Production and fulfilment estimates are provided in good faith but are estimates rather than guaranteed delivery dates unless expressly stated otherwise.

Manufacturing may be affected by:

• Quality control
• Packaging development
• Production scheduling
• International freight
• Customs
• Carrier delays
• Events outside our reasonable control

We will provide updates where significant changes occur.

SHIPPING ADDRESS

Customers are responsible for providing accurate contact and delivery information.

Please contact us as soon as possible if your address changes before fulfilment.

Once fulfilment has begun or an order has been dispatched, we may not be able to change the delivery address.

Additional costs caused by an incorrect address, failed delivery or reshipment may be charged where appropriate and legally permitted.

MULTIPLE FIGURES

Orders containing multiple figures may have a different shipping cost from single-figure orders.

The final shipping charge will be calculated based on the completed parcel configuration before fulfilment.

IMPORT DUTIES AND TAXES

Depending on your destination, import duties, taxes or customs charges may apply.

Unless otherwise stated at checkout or in your shipping payment request, customers are responsible for charges imposed by their local customs or government authorities.

DELIVERY ISSUES

If your parcel is lost, significantly damaged or has another delivery issue, please contact:

niasupport@noirclothings.com

Please include your order number and any relevant photographs or tracking information.

CONSUMER RIGHTS

Nothing in this policy excludes rights or remedies that cannot legally be excluded under applicable consumer protection law.